Return Policy

Our Promise

We want you to love your umbrella. Every product we make is designed to keep you covered in style and comfort but, if something isn’t quite right, we’re here to make it easy.

We offer a hassle-free 30-day return window from the date of delivery. No hoops to jump through, no confusing fine print. Just reach out, and we’ll take care of you.

Return Eligibility

To be eligible for a return, please make sure your item meets the following criteria:

• Return requested within 30 days of the delivery date

• Item is unused and in its original condition

• All tags, labels, and original packaging are intact

• Proof of purchase is included your order confirmation email or packing slip will do

Non-Returnable Items

We’re happy to accept most returns, but a few items are not eligible:

• Personalized or custom-engraved umbrellas

• Items marked as “Final Sale”

• Items showing signs of use, customer-caused damage, or missing original packaging

How to Start a Return

Starting a return is simple. Just follow these five steps:

1. Contact us. Send an email info@ubrella.co (I believe this is the email for Ubrella) with your order number and a brief reason for the return.

2. Wait for authorization. Our team will respond within 2–3 business days with your return authorization and detailed instructions.

3. Pack it up. Securely repackage your item in its original packaging to prevent damage during transit.

4. Ship it back. Send your return via USPS. Please note that the customer is responsible for return shipping costs.

5. Refund on the way. Once we receive and inspect your return, we’ll process your refund promptly.

Return Shipping

We recommend using USPS for all returns. It’s reliable, widely accessible, and makes tracking easy.

📦 Important: Return Shipping Responsibility

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

We recommend keeping your tracking number handy so you can follow your return every step of the way.

Refunds

Once your return arrives and passes inspection, here’s what to expect:

• Refunds are processed within 5–7 business days after we receive and inspect your return

• Your refund will be issued to the original payment method used at checkout

• Original shipping charges are non-refundable

• Please note that your bank or credit card company may require an additional 2–5 business days to post the refund to your account

Exchanges

Need a different size, color, or style? We’ve got you covered.

At this time, we handle exchanges as a return + new order. Simply initiate a return for your current item and place a new order for the one you’d like instead. This way, you’ll get your new umbrella as quickly as possible without waiting for us to receive your return first. (TEAM: Let me know if this is possible for the website(What is underlined))

Damaged or Defective Items

We take quality seriously. Every umbrella is inspected before it ships. But if something slips through or gets damaged along the way, we’ll make it right.

☂️ We’ve Got You Covered

If your item arrives damaged or defective, please contact us at info@ubrella.co (I believe this is the email for Ubrella) within 7 days of delivery. Be sure to include photos of the damage in your email so we can resolve things quickly.

For confirmed defective or damaged items, we will provide a prepaid return label at no cost to you. You’ll receive your choice of a full replacement or a complete refund, whichever you prefer.

This is different from a standard return: you won’t pay a thing for shipping when the issue is on our end.

Questions? We’re Here to Help

If you have any questions about returns, refunds, or anything else, don’t hesitate to reach out.

Email: info@ubrella.co (I believe this is the email for Ubrella)

Response time: Within 24 hours, Monday–Friday

We’re always happy to help — because keeping you covered is what we do best. ☂️